View Full Version : alertpay verification


tohawk
well. i upolad my documents to alertpay for the verification and got it been verified around 4 business day. but one of my friend even upload his documents to alertpay earlier than me and now his account is still on "submitted"status. we are in same city and don't know why this happens. guys have any ideas?
and my friend submitted his document on 18th.Mar.

tohawk
well. don't they show some deny or reject status about this and only let it on submmited ? thanks for your kind infromation and i will pass this to my friend and suggest him to reupload again.

sinip
well. i upolad my documents to alertpay for the verification and got it been verified around 4 business day. but one of my friend even upload his documents to alertpay earlier than me and now his account is still on "submitted"status. we are in same city and don't know why this happens. guys have any ideas?
and my friend submitted his document on 18th.Mar.

Your friend should get in contact with AP technical support to see where is the problem.

tohawk
Your friend should get in contact with AP technical support to see where is the problem.


yeah. thanks Sinip. i'd like to tell him to contact with AP also. the technical support? different from normal support or not? :)

alensot
Little difference in documents makes delay in verification method and maybe Alertpay takes more time in verification process but it does do things in a proper way and getting Alertpay verified also is good for you

satria
yeah. thanks Sinip. i'd like to tell him to contact with AP also. the technical support? different from normal support or not? :)Visit this link (https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit) to submit a support ticket to Alertpay, and you might get an answer like this if your documents were rejected.

From: "AlertPay Customer Support" <supportdesk@alertpay.com>

Hello,

Thank you for contacting AlertPay Customer Support. My name is Cathy,I am happy to assist you.
I apologize for the delay in responding to your e-mail.


Your proof of address must be within the last 6 months and can be a utility (electric, water, waste), phone, bank or credit card statement with last name and address matching that of profile. The full date should be visible. Tax and student documents are not accepted.

tohawk
Visit this link (https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit) to submit a support ticket to Alertpay, and you might get an answer like this if your documents were rejected.

thanks for your information . my friend have submitted a support ticket already. and his proof of address was within the last 6 months of a credit card statement. i'll post what response alertpay give him if he got some later.
:)

gloryb2green
thanks for your information . my friend have submitted a support ticket already. and his proof of address was within the last 6 months of a credit card statement. i'll post what response alertpay give him if he got some later.
:)

Yes, I also had this problem with Alertpay. I originally sent them an online statement from one of my credit cards. unfortunately, they don't accept online statements.

It kinda sucked, because I pay all my bills online. Anyway, I merely contacted my credit card company, and they sent me a recent credit card statement via snail mail. It took about a week to receive it. However, once I scanned it off and sent it to Alertpay, it was approved, in about a day's time.

If your friend has already done this, then I think he will be verified fairly quickly. LOL!! Actually much quicker than getting a response from customer service, which always took around (3) days to respond to me. But at this particular time, they were beta testing their website, and I think it slowed down their response temporarily. So this could be different now, since I haven't used Alertpay for awhile now.

But given these set of circumstances, I have no reason to believe, your friend won't get verified, simply because I did the same thing. (I hope this hasn't changed anyway)

Good luck!!

tohawk
well. till now my friend have got no response from alertpay. do not know why alertpay have no interesting to approve his request and even response to his support ticket.
and he also used the scan copy of his snail mailed credit card statement. this is really boring now.

indieover
i had no problem with my verification. i just sent them my scan of passport and also my billing statement of my phone bill. it just took a week or more. i think it is easy to be verified by AP. i don't understand why it is taking so much time from you guys to be verified by this site. i don't even have a credit card to show. cause i don't have one.

tohawk
for alertpay verification . we do not need to have a credit card at all. they only asked scan of ID card and utility bill. even i ever heard that we can get our account been verifid by use our father's utility bill as a resident proof.
i also got my alertpay account been verified withouth any problem. but my friend. even upload the documents before me and all the documents were meet alertpay's requirement. but he still failed to got the verification.

masterwe
I verify my Alertpay by sending my business payment proof and my identity card

rajfoe
Well you should provide your valid e-mail address inorder to get your alertpay account verified. Unless and until you don't do that you won't get the verification link friend.
Thankyou

tohawk
valid e-mail address? can this work? i never heard someone can verify their alertpay account by provide a email address. oh . maybe you are talking about the verifcation link when we register on alertpay..ofcourse we need use a vaild email address to register and receive link..anyway i'm sure you have misunderstoond the thread starter here..

dinos1
valid e-mail address? can this work? i never heard someone can verify their alertpay account by provide a email address. oh . maybe you are talking about the verifcation link when we register on alertpay..ofcourse we need use a vaild email address to register and receive link..anyway i'm sure you have misunderstoond the thread starter here..
lol... no, you can definitely not verify your alert pay account with just an email address, even if that email address would have been registered to you alone by your internet provider without it being a free type of email, like yahoo mail for example.. I suppose that there had been a misunderstanding with some people.. When alert pay says a "valid mailing address", they don't mean that you should give them your email address but the actual address where you live and where they could send you letters through postal service, not an email provider. And of course the term "valid" also suggests that you should provide them with a kind of proof that you actually live there, for example a telephone bill or any statement that it would indicate that this is your actual and valid mailing address..

tohawk
i think maybe he misunderstand this thread and he thought the post starter want to got the verification code send by alertpay for the account registeration.
but as we know this thread is talked about how to got our existing alterpay accoount been verified so we can use more features from alertpay.
yes we need to upload utility bills show our registered name on it and scan of id card as alertpay asked. and sounds the utility bills can also be show our father's name since we have the same family name..that would more convenient for us now.

Diogo
"Tax and student documents are not accepted.

Man! I wish I had seen this topic before. I submitted a college bill and my driver's license on 01/08/2010 and until now no answer, I'll submit a accepted document now. Thank you!