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Reload this Page Payza aka Alert Pay

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Old 06-08-2009, 03:35 AM   #1
jambutty
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Smile Payza aka Alert Pay
This thread is for Alert Pay - https://www.alertpay.com/ - issues only. Do not start a new thread for this payment processor.
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Old 06-08-2009, 04:03 AM   #2
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Did anybody experienced this in Alertpay? I made a payment thru AP, by charging my mastercard there for $50, invested in Forexltd.biz account. The transaction was successful and after more than one and half month I already paid by forexltd of $13.20 for my investment.

Last August 4, I received an email from Forexltd disabling my account due reversal of my payment by AP to them with forwarded letter from AP. Here's the Forexltd letter:
Quote:
Hello!

Here is AlertPay email for reverse your deposit. Your account has been disabled for this issue.

Best Regards


---------- Forwarded message ----------
From: AlertPay <chargebacks@alertpay.com>
Date: Tue, Aug 4, 2009 at 1:04 AM
Subject: Payment Reversal Notification
To: admin@forexltd.biz


Dear Howard Thomas,

Our security center has informed us that you received fraudulent funds from jcptc.payment@gmail.com. As a result, we have reversed the corresponding payment(s) from your AlertPay account. Details of the payment(s) in question are as follows:

Email: xxxxxxx@gmail.com
Amount(s): $50.00 USD
Reference number(s): 87940-046D4-E9CC2

We ask that you stop shipment of any products or services you are providing this member. We apologize for any inconveniences caused by this matter. For further assistance regarding this matter, please respond to this e-mail ticket directly.
PROTECT YOUR ACCOUNT:

-NEVER give your password to anyone, including AlertPay employees.
-Protect yourself against fraudulent websites or emails by opening a new web browser window (e.g. Internet Explorer or Netscape) and typing in the http://www.alertpay.com every time you log in to your account.
Copyright 2009. All rights reserved. AlertPay


--
Forex LTD Support Team

Because of that, my account in Forexltd was deleted/disabled and I can't accessed it anymore due to above payment reversal. I sent a clarification letter to AP and here's what they said:
Quote:
HELLO xxxxxxxx,

Thank you for the information you have provided!

AlertPay.com has been revered as the safest and fastest payment processor over the internet. We uphold this standard by enforcing a strong security policy. This is an added benefit to the list of services that we offer our members to ensure a safe online experience.

As stated in our terms of service AlertPay has a zero tolerance stance on fraudulent activity.After further review on your account, we were unable to authenticate the account that the transaction reference number 87940-046D4-E9CC2 was transfered to. As a result the funds were refunded back to your credit card. If you feel this decision does not meet your agreement with the other party, please contact them in order to have the funds paid to them through another payment method.

This decision has no relation with you personally or your AlertPay account's transactions. We are certain that you have a clean transaction history with us, and this is the reason that your AlertPay account is currently in active status.

We apologize for any inconveniences this may have caused, however we appreciate your cooperation and understanding of AlertPay's security standards.
----------------------------------
Fadi
Loss Prevention
514-748-5774
http://www.alertpay.com
"My Way to Pay"

Ticket Details
===================
Ticket ID: RTJ-243094
Department: Security/File a Report
Priority: High
Status: Closed

You can check the status of your ticket or reply to it online through the following link:https://helpdesk.alertpay.com/modif...9099d9363833320

What can you say about this!!!
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Old 06-08-2009, 10:15 AM   #3
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Judging by this, AlertPay didn't "like" ForexLtd account "we were unable to authenticate the account that the transaction reference number 87940-046D4-E9CC2 was transfered to". Do you by any chance remember whether ForexLtd's AlertPay account was verified one?
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Old 06-08-2009, 10:29 AM   #4
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Quote:
Originally Posted by sinip
Judging by this, AlertPay didn't "like" ForexLtd account "we were unable to authenticate the account that the transaction reference number 87940-046D4-E9CC2 was transfered to". Do you by any chance remember whether ForexLtd's AlertPay account was verified one?

Thanks sinip! So that's mean AP is in suspicious mode to forexltd transaction with me. I don't know if they are a verified AP account or not and I didn't know how I will know it. But Forexltd always paid me fast. Maybe they have two AP accounts which they are using in their transactions. I'll check on that!
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Old 06-08-2009, 12:20 PM   #5
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so alertpay have refund your investment on that forexltd to your creditcard already?
then why forexltd disable your account there?i'm still comfused.
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Old 06-08-2009, 12:31 PM   #6
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Quote:
Originally Posted by jcptc304
Thanks sinip! So that's mean AP is in suspicious mode to forexltd transaction with me. I don't know if they are a verified AP account or not and I didn't know how I will know it. But Forexltd always paid me fast. Maybe they have two AP accounts which they are using in their transactions. I'll check on that!

You can try to initiate another transaction to the same AP user, provided that you saved the e-mail from original transaction, and before you actually send the money you'll be able to see the status of that user under e-mail address field. It should show "Verified". You can also try with my AP e-mail which is the same as my MSN. It should show "Verified" too.
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Old 07-08-2009, 12:30 AM   #7
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Quote:
Originally Posted by tohawk
so alertpay have refund your investment on that forexltd to your creditcard already?
then why forexltd disable your account there?i'm still comfused.

AP refunded from Forexltd the amount I invested and subsequently reversed the amount charged by AP to my credit card. btw, my AP account is linked to my credit card. The disabling of my account is also my question with Forexltd they said that because of their refund of my investment to AP, I have now zero investment to them. They can activate my account upon my request and make new deposit. Here's their answer to my email:
Quote:
Hello!

We can activate your account but without any deposit for trading, because you don't have any deposit with us. If you wish to continue business with us, you can make new deposit.

If you would like, please let us know for activate and without active deposit.

Best Regards
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Old 07-08-2009, 02:59 AM   #8
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Friend some question,can we send and accept money,if not verified?
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Old 07-08-2009, 03:14 AM   #9
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Quote:
Originally Posted by princeheiral
Friend some question,can we send and accept money,if not verified?
Yes, you can send and recieve money to/from other Alertpay account holder without any fees if you're a personal starter account member up to $400 per month. But you cannot pay thru credit card; it's only for personal pro account.

I quote this from Alertpay:
Quote:
If you have a Personal Starter or Pro account, you can verify your AlertPay account for additional security and to lift sending, receiving*, depositing and withdrawal limits.

*Regardless of account verification, Personal Starter accounts can only receive up to $400 a month without fees.
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Old 07-08-2009, 04:56 AM   #10
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so alertpay have different monthly transaction amount for the different areas unverified personnal account also. here the limitation is 500$ not 400$ in your place.
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